Shipping Policy
The Company will provide the User with the goods purchased by him in accordance with the terms of delivery set out on the purchase page for the goods.
When purchasing products on the Site, shipping fees will be charged to the User. The amount of the shipping fee and the method of its execution will be determined by the Company, and may be carried out through various shipping companies at its sole discretion.
The company undertakes to Deliver the products purchased on the site only to the user’s address as entered during the purchase.
The terms of supply of the products may change from time to time at the Company’s discretion, and without prior notice from the Company.
The company will deliver the products within 14 business days from the date of transaction confirmation, unless otherwise expressly stated at the time of purchase.
In the event that the Company delivers to post offices and/or distribution points, goods will be considered as delivered to the User if they are delivered to the said post office, or to the said distribution point, even if the User did not arrive to pick up the goods and/or refused to accept the delivery, and even if the place of delivery of the said goods is not the User’s delivery address. In the event of delivery not to the User’s delivery address, the User will have no claim against the Company in the cases described above, with regard to the manner of delivery, including in any case of delays in the delivery of the goods.
It is clarified that these terms will also apply in the event that the user is permitted to return the goods at the place where he received them, as stated in Section 13.6 above, and in such a case the user must arrive at a settlement and/or post office from which the goods can be sent by mail and/or through a distribution company, and the user will not have any demand, claim or claim against the company in this case.
The company will not bear any responsibility for delays in the delivery of goods due to events beyond its control, such as malfunctions, delays, strikes, epidemics, natural disasters, malfunctions in the computer system and/or telephones that will affect the completion of the purchase process, or malfunctions in the e-mail service.
Delivery times for goods include only “business days”, i.e. weekdays, from Monday to Thursday, and do not include Fridays, Saturdays, holiday evenings and holidays (including Chol Hamoed). The business day ends at 7:00 PM.
The Company is not responsible for delays by the shipping company and in any case will not be responsible for delays in the delivery of the shipment in circumstances that amount to force maje
The delivery dates detailed above do not apply to goods that are out of stock. In cas[e] goods that appear on the site are out of stock and this is discovered only after the o[rder] placed, the Company will contact the User and he will not be charged for the missing [item]. For the avoidance of doubt, the Company will not be obligated to sell the goods, and th[e user] will not have any claim and/or claim in this matter for any type of direct and/or in[direct] damage caused to him and/or to a third party, subject to the Company refunding to th[e user] any amount paid if he did pay the Cor[poration/Company].
The user must inspect the goods upon receipt and indicate in writing any defec[ts or] inconsistencies, if any. If he fails to do so at the time of delivery, the goods will be deer[med to] have been delivered in accordance with the order and in good condition to the [user’s] satisfa[ction].
Please note:
please ensure that your address is entered correctly, To ensure your package is delivered correctly, and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and routing information (if applicable) is critical to ensuring timely delivery. We are not responsible for lost, misplaced, or misdelivered shipments if the address details provided are incorrect or entered incorrectly at the time of purchase.
All Ortokal products come from our warehouse located abroad, so there may be delays in shipments.
Import taxes and fees
Ortocal is not responsible for any import taxes and fees incurred by your order. The local logistics authority will contact you regarding payment to the appropriate authorities if necessary.
Update according to the security situation
Please note: Due to the security situation in Israel, there will be delays in deliveries that are beyond our control.
We take full responsibility for the delivery to you and all of our teams, including the customer service team, are working even during these difficult times.
We cannot control the shipping companies and the developments that may occur and delay deliveries. If you need your delivery urgently, please consider ordering from another location.
We hope and pray that the situation will return to normal soon and we will be able to return to giving you the service you have become accustomed to from Ortokel. Best wishes to all of you.
Shipping times during holidays and special sales days
Please note that during November and December, and especially for orders placed during Black Friday and Cyber Monday, there may be delays in delivery times. During these times we cannot guarantee our usual delivery times due to a sharp increase in order volume.
We thank you for your patience and trust in Ortokal and look forward to returning to normal delivery routines as soon as possible.